User Experience Designer & Product Specialist:
Transforming Complex Systems into Intuitive User Experiences

2017-2018 | Nottingham, UK
MSc. in Human-Computer Interaction (2:1 Hon.) | Computer Science Department

B.A. in Psychology (Cum Laude)
Member of Psi Chi (International Psychology Honorary Society)
2012-2016 | Decatur, GA, USA (with Academic Scholarship)

Study Abroad Program | Psychology (with program scholarship)
2014 | London, UK

Work Experience

Jan 2023 - Dec 2024 · 2 yrs
Throughout my time working with the Lockly products, I consistently balanced user needs with product requirements, delivering designs that enhanced experience satisfaction and drove business growth. I led the ux design and research for a diverse portfolio of Lockly's IoT products, including mobile applications (Android and iOS), PC control and operation system, and web-based sales and management platforms. My work spanned both B2B (e.g., locklypro.com, lap.lockly.com) and customer-facing (lockly.com) segments.
Key Responsibilities and Achievements:
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Design Leadership & Decision Making:
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Led new product designs, including Lockly Home app, Lockly Access app, and Lockly Channel Partner portal, aligning with technical requirements and business objectives for a seamless market launch.
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Directed end-to-end design processes: data analysis → wireframing → prototyping → post-launch metric tracking, iterating via user insights and event data.
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Redefined a scalable design system to maintain UI consistency and component-based efficiency across mobile and desktop platforms.
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Mentored in-house UI designers to ensure smooth handoffs and visual consistency across all platforms.
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Collaboration & Strategic Alignment:
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Partnered with PMs, stakeholders, and global teams to translate technical specs, user feedback, and business goals into intuitive designs.
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Spearheaded design enhancements to LocklyOS portal’s core functionalities and feature implementation, driving user adoption.
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Data-Driven Impact:
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Boosted user engagement by 70% through iterative improvements based on post-launch analytics.
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Increased device pairing process success rate by 25.4%.
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Conducted market analysis and surveys to influence product updates with industry trends and user expectations.
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Organised usability testing and audits to refine workflows, ensuring alignment with evolving user needs.
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Collaboration:
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Partnered with product owners, engineers, and QA to translate technical specs, user feedback, and stakeholder goals into intuitive designs, ensuring seamless implementation and successful version updates.
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UX Writing & Optimisation:
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Authored UX microcopy (e.g., streamlined CTAs, error messaging) to improve clarity and usability.
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Conducted regular design audits to eliminate discrepancies and maintain brand coherence.
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Lead Product Designer - DegreeLabs | Remote & UK
Feb 2022 - Jul 2022 · 6 mos
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Co-defined product scope and features to enhance user experience
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Led user research, including interviews and analysis, to inform product decisions
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Developed user journey maps for improved product usability
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Contributed to product decision-making based on competitor analysis and user feedback

Project UX Lead - Sannam S4 Group | Remote & UK

Jan 2021 - Dec 2021 · 1 yr
Project Overview: Led the UX and UI design for a contracted project to create a microsite aimed at efficiently capturing, tracking, and converting potential leads for Sannam S4's Transnational Education (TNE) initiatives. The microsite functioned as both a shop-window for showcasing TNE offerings and an interactive tool for data collection and matchmaking.
Key Responsibilities and Achievements:
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Developed a web-based database system for a data-capturing microsite, streamlining partnerships between global higher education institutions.
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Conducted in-depth market research and competitive analysis to ensure the design aligned with both user and institutional needs.
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Created detailed User Personas and User Journeys, reflecting insights from key stakeholders and target users to shape the platform’s functionality.
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Designed custom UI icons and assets to establish a cohesive design system, ensuring consistency across the microsite.
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Iterated on lo-fi and hi-fi wireframes and prototypes, incorporating feedback from sample users to refine the product.
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Led usability testing sessions and heuristic evaluations to identify pain points and optimize the platform’s user experience.
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Post-launch, managed maintenance and continuous improvements, fine-tuning the system based on user behaviour and feedback to drive engagement.

UX & UI Designer - Proodle Solutions Limited | UK
May 2018 - Dec 2021 · 3 yrs 8 mos
Proodle Solutions Limited provides mobile applications to attract, engage and convert the next generation of highly qualified students to study at university. Customised mobile apps to help universities reduce carbon footprint and attract top students.
Key Responsibilities and Achievements:
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Wireframing & Interaction Design: Led the creation of user interaction flows, information architecture, and iterative wireframes for mobile and web apps, integrating user insights to streamline navigation and enhance user experience.
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UI Prototypes & Mockups: Designed UI screens and interactive prototypes, optimizing layouts and interface elements for user engagement and functionality across multiple devices.
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Brand & Web Management: Rebranded the company’s digital identity, redesigning the logo, style guide, and marketing materials. Enhanced the company website by improving site structure and content, leading to increased user interaction and brand consistency.
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UX Documentation & Testing: Produced comprehensive UX documentation, including User Personas, User Journeys, and User Flows, facilitating seamless communication between design and development teams. Conducted usability testing, drafting all relevant documentation, including informed consent and testing instructions.
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Collaboration & Delivery: Worked closely with developers and cross-functional teams to deliver high-quality prototypes and UI solutions, aligning with business objectives and user needs.
Research Coordinator - Agnes Scott College (Computational Behavior Dynamics Lab) | Decatur, Georgia, USA
February 2016 - August 2016 · 7 mos
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Administered end-to-end research procedures, including pilot testing and experiments for behavioural studies, while ensuring accurate execution.
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Helped analysing cognitive and behavioural experiment data.
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Maintain optimal lab setup and streamline research operations.
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Facilitated research by managing participant recruitment, maintaining secure databases, and optimising accessibility of research data.
Undergraduate Research Assistant - Georgia Institute of Technology (Human Factors and Aging Lab) | Atlanta, Georgia, USA
May 2015 - Feb 2016 · 10 mos
The projects mainly focused on how senior users interpret automation issues from the use of activity trackers.
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Collaborated on studies focusing on users’ interactions with activity trackers, automation interpretation, usability, and self-efficacy.
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Managed participant recruitment and registry, conducted literature review, and transcribed interviews for various research projects.
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Conducted mixed-methods studies on technology acceptance among older adults, combining surveys, interviews, and qualitative data analysis.
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Partnered with graduate student Kimberly Preusse on developing coding schemes.
The primary project objectives included:
1. the technology acceptance of older adults to activity trackers
2. the usability of activity trackers
3. the changes of self-efficacy for older adults over short periods of exercise with a tele-wellness system
4. the user needs experienced by adults aging with vision, hearing, and mobility impairments
5. the process through which users interpret automation issues -
Psychology Department Course Tutor - Agnes Scott College | Decatur, Georgia, USA
February 2015 – December 2015 · 11 mos
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Provided personalised academic support to 60+ undergraduate students in Introduction to Psychology course, conducting one-on-one and small-group tutoring sessions.
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Organised exam preparation sessions for exam preparation and assisted faculty in exams grading.
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Collaborated with faculty to enhance student engagement and academic outcomes through individualised support.
Undergraduate Research Assistant - Developmental Psychology Laboratory | Decatur, Georgia, USA
February 2014 - July 2014 · 6 mos
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Collaborated with Dr. Carrie Brown at Developmental Psychology Lab to conduct literature review analysis, review IRB forms, and compile research documents for team discussions.
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Recruited participants and assisted in ongoing research projects.
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Collected, entered, and analysed data from research participants.

Clinical Project Assistant - Children's Healthcare of Atlanta | Atlanta, Georgia, USA
May 2014 - August 2014 · 4 mos
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Prepared clinical treatment sessions for outpatients in the Feeding Disorder Program.
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Assisted therapists and psychologists in gathering qualitative data for therapy protocol adjustments.
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Collaborated with a interdisciplinary team to ensure comprehensive care for patients.